Shipping within UAE
Standard delivery within 1–3 business days from our Dubai fulfilment centre. Complimentary delivery on orders over AED 500; standard shipping fee AED 25 below this threshold. Same-day delivery available in Dubai and Abu Dhabi on orders placed before 1:00 PM GST.
Regional & international delivery
Purone ships to the wider Middle East within 3–6 business days via tracked courier, and internationally on request (typically 5–10 business days). Duties and local taxes, where applicable, are calculated at checkout or charged at the destination.
Order Tracking
You will receive a tracking link by email and SMS as soon as your order is dispatched.
Returns
We accept returns of unopened, unused products within 30 days of delivery for a full refund. For hygiene reasons, opened skincare and fragrance items cannot be returned unless faulty.
Refunds
Refunds are processed within 7–10 business days of receiving the returned item, to the original payment method.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund immediately.
Contact
Purone International Trading LLC
2003, One By Omniyat, Business Bay, Dubai, UAE