Shipping & Returns

All orders are prepared at our Dubai facility within 24 working hours of payment confirmation. You will receive a tracking link by email and SMS the moment your order is handed to the courier.

Standard delivery is 1–3 business days across all seven Emirates via tracked courier. Complimentary delivery is included on orders above AED 100; below that a flat fee of AED 10 applies.

• Same-day delivery in Dubai & Abu Dhabi on orders placed before 1:00 PM GST (Sun–Thu).
• Next-day delivery to Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah.
• Signature on delivery is required for orders above AED 1,000 to protect both customer and brand.

Purone ships to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman within 3–6 business days using DHL, Aramex and FedEx tracked services. Shipping is calculated at checkout based on weight and destination.

We ship worldwide on request, typically within 5–10 business days. Import duties, VAT and any local taxes are the responsibility of the recipient and may be collected by the courier upon delivery. Our care team can confirm estimated duties before dispatch on request.

A tracking number is issued the moment your parcel leaves our warehouse. You can also follow the full journey from your order history at any time.

Fragrance, skincare and cosmetics are sensitive to temperature and pressure. Each order is packed with protective inner trays, sealed against tampering and — for fragrance — shipped in courier services that handle aerosol and liquid regulations correctly.

We accept returns of unopened, unused products in their original sealed packaging within 7 days of delivery for a full refund.

• For hygiene and safety reasons, opened skincare, fragrance and personal care items cannot be returned unless faulty.
• Promotional gifts, samples and final-sale items are non-returnable.
• Return shipping for non-faulty items is the responsibility of the customer.

Contact care@purone.com or message us on WhatsApp with your order number and reason. We will issue a return authorisation and arrange collection where applicable.

Approved refunds are processed within 7–10 business days of the returned item reaching our warehouse, back to the original payment method. Bank processing times may add a further 3–5 business days.

Please notify us within 48 hours of delivery with photographs of the parcel and the item. We will arrange a replacement, refund or store credit immediately at our cost.

Orders may be cancelled free of charge until they enter the dispatch queue. Once a tracking number is generated the order is treated as shipped and our standard returns policy applies.